Hotslings Policies
 Shipping
All orders will be shipped in 3-5 business days. All shipping charges are real time rates and may vary a few cents at time of fulfillment. We cannot ship to a post office box address.
Payment & Pre-Authorization Charges
Hotslings, Inc. will not accept pre-paid credit cards/gift cards. Your credit card may have been pre-authorized in the ordering process. You may see a pending charge on your online banking. This is merely an authorization and will disappear from your online banking in 15 business days if merchandise is not shipped. When merchandise ships the pre-authorization will disappear in 3-4 days. All checks (C.O.D. & terms) that do not clear the bank will be charged an additional $50 NSF fee.
International Customers
Please attempt to buy from one of our international retailers. This will aid in reducing customs/duty charges and supports your local economy. If you cannot find someone in your area, Hotslings, Inc. will ship UPS or DHL ONLY. You may have to pay taxes, duties and/or fees. Hotslings is also not responsible for lost international packages. If you refuse an international package and we receive it back from the courier, you will be billed for any return shipping charges incurred.
Tracking Numbers (USA only)
When your order is shipped, you will receive an e-mail with a UPS or DHL tracking number. Hotslings has no control over the package once it has left our warehouse. These tracking numbers let us know when your package was delivered. If the UPS or DHL system indicates that a delivery was made and your package is missing, please notify Hotslings within 7 days of the delivery date so we can file a claim on your behalf.
Exchanges
Since sizing is so important, we have a very easy exchange system. Your sling comes packaged with an exchange form with instructions. Exchanges must be in NEW condition with all original packaging. The exchange must be received by Hotslings within 30 days of the original ship date (or within two weeks of your delivery date if you are pregnant). Please contact customerservice@hotslings.com or call 866.570.1252 to obtain a Return Authorization (RA) number and simply mail in the sling with the form on the back of your packing list filled out and we will send you a new size/pattern as soon as we receive your exchange. RA numbers are void after 45 days.
Returns
Please consider an exchange for sizing concerns before you give up and return the sling altogether. Most people are extremely happy with one size up or down if they are not happy with their original size. No returns will be accepted on sale items; exchanges only.
Returned slings must be in NEW condition with all original packaging. Returns must be received by Hotslings within 60 days of the original ship date. A $5 restocking fee will be charged upon the return of each item. Original shipping will not be refunded. Please contact customerservic@hotslings.com or call 866.570.1252 to obtain a Return Authorization (RA) number and then mail in the sling with the form on the back of your packing list filled out. Your return will be processed as quickly as possible. RA numbers are void after 45 days.
Privacy
Hotslings is committed to protecting your online privacy and does not sell or give away personal information. Personal information includes your name, address, phone number, e-mail address and payment information. We gather this information with the sole purpose of processing and/or contacting you about your order. Your trust is important to us and will be respected during every transaction with Hotslings.
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